What does NRT mean?
NRT refers to nationally recognised training. Only an RTO (Registered Training Organisation) such as Churchill Education can deliver nationally recognised training. Registered Training Organisations are regulated by ASQA, the Australian Skills Quality Authority.
Accordingly, the qualifications delivered by an RTO are quality-assured.
Will I need to do placement as part of my course?
Some courses do have vocational placement as part of their requirements.
To find out if the course you are interested in has a vocational placement element, you can check the MySkills, or the course brochures on our website.
Can I withdraw from my course of study?
You can withdraw from your course if you choose to.
If you are a VET FEE-HELP student and you withdraw from your course of study after your census date, you will still incur a debt, even if you have not handed in any assessment. If you want to make sure that you don’t incur a debt, you must withdraw on or before the census date. For more information about withdrawing from your course, see Course Withdrawal and Application to re-credit a FEE-HELP Balance on our Policies and Procedures page.
What should I do if I have a complaint?
If you have a complaint about Churchill Education, your first course of action should be to contact our office on 1300 793 002 . You can view our full complaints and appeals policy on our Policies and Procedures page.
If you are not satisfied with the outcome after following Churchill Education’s Complaints procedure, you can submit a complaint to ASQA, the Australian Skills Quality Authority.
More information about submitting a complaint to ASQA can be found on their website.
Are there pre-requisites for any of the courses?
Some of the courses do have pre-requisites. Our course brochures will have this information in them. Alternatively, you can view the requirements for various qualifications on MySkills.
Who can I talk to if I’m having difficulty fitting study into my life?
At Churchill Education, your experience as a student is important to us. We understand that when you enrol in a course with us, you are making an investment- in us, yourself and your future. We want you to feel like your choice was a good one.
That’s why we have team members dedicated to providing support for our students and making sure they are getting what they need from their course of study. If the difficulties you are experiencing are related to the content of your course, delivery or studying itself, your mentors are the best people to speak to.
For anything else, get in touch with Student Support Services. If you are having any problems at all, don’t be afraid to speak up- we know that you may have different requirements to other students when you are studying, and we will try to accommodate your needs as much as we can.
Student Support Services can also help with information regarding:
- Enrolment, deferments and withdrawals
- Study skills- motivation, organisation, and concentration
- When life gets in the way!
Our Student Support Services team are available by phone or email from 8am – 5pm Monday to Friday.
What is a census date?
If you are a VET FEE-HELP student census dates are important dates for you to know. Your census date is the last day you can submit your Request for Commonwealth assistance form for a Commonwealth supported place or a HELP loan, or withdraw from a unit of study without incurring a debt for it.
If you do not submit your form by the census date, you will not be eligible to access a HELP loan for that study period.
Churchill Education census dates occur 20% of the way through a unit of study.
So, if the unit of study is 17 weeks, the census date is day 24.
17weeks x 7days = 119days.20% of 119 = 23.8…so the census date is day 24.
You will receive an invoice before each census date, so that you know it is coming up.
What is a CAN?
A CAN is a Commonwealth Assistance Notice. We will send you a CAN for every study period in which you are using Commonwealth assistance.
Your CAN is an important document as it states the fees that you have been charged for the units you are enrolled in, and the VET FEE-HELP debt that you have incurred for that period of study.