FIND OUT WHAT YOU'RE ELIGIBLE FORGet Started

BSB50315

Diploma of Customer Engagement

Are you interested in earning a qualification that reflects your customer engagement experience? Have you seen reference to BSB50315 Diploma of Customer Engagement? This qualification experienced significant change in 2020 and was replaced by BSB50120 Diploma of Business. Your customer experience may make you eligible to receive the latest qualification based on the work you’ve already done. And you could achieve this without having to complete any additional studies, through Recognition of Prior Learning (RPL).

Our Skills Recognition Advisors can conduct a free preliminary assessment to confirm your eligibility.

Find out if you are eligible for this qualification by calling us on 1300 793 002, or apply here.

How has the Diploma of Customer Engagement changed?

BSB50315 Diploma of Customer Engagement was superseded (or replaced) in October 2020 when across Australia the Business Services qualifications were updated.

The review looked at 7 existing business qualifications, including the Diploma of Customer Engagement, and wrapped them into the new BSB50120 Diploma of Business with 9 specialisations available for the first time to Australians.

It means you will no longer find a current qualification under the title of Diploma of Customer Engagement.

So, what qualification now captures that customer engagement focus?

The BSB50215 Diploma of Business has a specialisation available of Diploma of Business (Business Development) that can address a higher level of customer engagement strategizing.

The newest version of the qualification balances transferable skills and knowledge that can move readily in business and then brings in the technical skills and knowledge that can relate specifically to customers.

These units focus on developing business through key business relationships with customers and suppliers:

  • BSBOPS404 Implement customer service strategies
    • This new unit is equivalent to BSBCUS401 Coordinate implementation of customer service strategies which came out of the old Certificate IV in Customer Engagement.
  • BSBOPS505 – Manage organisational customer service
    • This new unit supersedes and is equivalent to BSBCUS501 Manage quality customer service which came out of the old Diploma of Customer Engagement.
  • BSBPRC502 – Manage supplier relationships
    • This new unit supersedes and is equivalent to BSBPUR502 Manage supplier relationships.
  • BSBTWK401 Build and maintain business relationships
    • This new unit supersedes and is equivalent to BSBREL401 Establish networks which came out of the old Certificate IV in Human Resources, Certificate IV in Business and Certificate IV in Business Administration.

Is My BSB50315 Diploma of Customer Engagement still valid?

Your BSB50315 Diploma of Customer Engagement is still recognised as a valid qualification. In fact, people can complete your studies in this qualification until 2022.

The older version of this qualification still attests to the level of skills and knowledge that you held to graduate successfully with Diploma of Customer Engagement. 

The Diploma of Business has simply been updated so there is now an updated version that can be accessed to capture and develop your customer focused skills and knowledge.

You can read about the latest version here: BSB50120 Diploma of Business.

Recognising Your Customer Service Experience in BSB50120 Diploma of Business

Are you interested in earning the BSB50120 Diploma of Business through Recognition of Prior Learning (RPL)? You may be eligible to receive this qualification based on the work you’ve already done. And, you could do it without having to complete any additional study.

Our Skills Recognition Advisors can conduct a free preliminary assessment to confirm your eligibility.

Find out if you are eligible for this qualification by calling us on 1300 793 002, or apply here.

More Information About Qualification,
Fees and The Recognition of Prior Learning Process

Fees & Payment

RPL Process

Nationally Recognised Qualifications

Subjects

Apply for a Complimentary RPL Assessment

Find Out What You’re Eligible For