The fees for this qualification are as follows:
Qualification through RPL: $1695
We have a range of payment options available for you including: Bank Transfer, Credit Card, Installment Payment Plans and Finance Options. Find out more here.
Are you interested in earning a qualification that reflects your customer engagement experience? Have you seen reference to BSB50315 Diploma of Customer Engagement? This qualification experienced significant change in 2020 and was replaced by BSB50120 Diploma of Business. Your customer experience may make you eligible to receive the latest qualification based on the work you’ve already done. And you could achieve this without having to complete any additional studies, through Recognition of Prior Learning (RPL).
Our Skills Recognition Advisors can conduct a free preliminary assessment to confirm your eligibility.
Find out if you are eligible for this qualification
About the Qualification
Is My BSB50315 Diploma of Customer Engagement still valid?
Your BSB50315 Diploma of Customer Engagement is still recognised as a valid qualification. In fact, people can complete your studies in this qualification until 2022.
The older version of this qualification still attests to the level of skills and knowledge that you held to graduate successfully with Diploma of Customer Engagement.
The Diploma of Business has simply been updated so there is now an updated version that can be accessed to capture and develop your customer focused skills and knowledge.
You can read about the latest version here: BSB50120 Diploma of Business.
WHAT DOES IT COMPRISE OF
Qualification Information
BSB50315 Diploma of Customer Engagement was superseded (or replaced) in October 2020 when across Australia the Business Services qualifications were updated.
The review looked at 7 existing business qualifications, including the Diploma of Customer Engagement, and wrapped them into the new BSB50120 Diploma of Business with 9 specialisations available for the first time to Australians.
It means you will no longer find a current qualification under the title of Diploma of Customer Engagement.
So, what qualification now captures that customer engagement focus?
The BSB50215 Diploma of Business has a specialisation available of Diploma of Business (Business Development) that can address a higher level of customer engagement strategizing.
The newest version of the qualification balances transferable skills and knowledge that can move readily in business and then brings in the technical skills and knowledge that can relate specifically to customers.
These units focus on developing business through key business relationships with customers and suppliers:
- BSBOPS404 Implement customer service strategies
This new unit is equivalent to BSBCUS401 Coordinate implementation of customer service strategies which came out of the old Certificate IV in Customer Engagement. - BSBOPS505 – Manage organisational customer service
This new unit supersedes and is equivalent to BSBCUS501 Manage quality customer service which came out of the old Diploma of Customer Engagement. - BSBPRC502 – Manage supplier relationships
This new unit supersedes and is equivalent to BSBPUR502 Manage supplier relationships. - BSBTWK401 Build and maintain business relationships
This new unit supersedes and is equivalent to BSBREL401 Establish networks which came out of the old Certificate IV in Human Resources, Certificate IV in Business and Certificate IV in Business Administration.
Find out if you are eligible for this qualification
CASE STUDIES
How have others used RPL?
Ken
Transitioned from the Military into a Civilian Career
After 30 years of Military service, Ken was diagnosed with Type One Diabetes and had to be medically discharged. Ken was able to convert his service into an Advanced Diploma in Work Health and Safety, which helped him to secure civilian employment at a management level, and also achieve a better quality of life for himself and his family.
View Case Study
Brendan
Taming the Black Dog
Police Officer – Brendan Maccione recently achieved five Diplomas and a Certificate III through RPL. A great result for anyone, but particularly significant for Brendan who reached breaking point in a café with his young children, and had to open up about the fact he was suffering PTSD.
View Case StudyMore details, fees and the Recognition of Prior Learning Process
Fees & Payment
Fees and Payment
RPL Process
RPL Process
How does the RPL process work?
- We conduct a free preliminary skills assessment and give you a report
- You tell us the qualifications you want and provide evidence
- You receive nationally recognised qualifications!
Let's step this out a bit more:
Step 1. We conduct a free preliminary skills assessment and give you a report.
The RPL process begins with a conversation with one of our Skills Recognition Advisors.
- You tell us what you're looking for and where you want to go
- You provide a few easily accessible documents
- You'll be sent a report within 48 hours. This will include a breakdown of costs involved and lists the qualifications:
- you could be eligible for right now;
- you could be eligible for if you are able to provide some further evidence (and we'll share with you what the gaps are and the evidence we'd need); or
- if training would be your best option. We don't offer the training so we'll give you some information about how to locate a training organisation who delivers what you are looking for.
This is cost-free and obligation-free.
Step 2. You tell us the qualifications you want and provide evidence
You can make an informed decision about which qualifications are best for you and your career. Once this is confirmed, we can complete the process.
- We tell you exactly what evidence we need to establish your competency in the units that make up a qualification
- You provide your evidence, then you can sit back and relax!
- We match the evidence to the units. This is called mapping. Other providers may get you to do this yourself.
Step 3. You receive nationally recognised qualifications!
Congratulations! Your experience has been validated and translated into nationally recognised qualifications.
- To save you time, we submit all the paperwork to the government for you. This formalises your qualifications.
- You receive your qualifications though both email and post, within 14 days. Or, with our VIP Fast-Track Service, you can have them in just 7 days.
Nationally Recognised Qualifications
Nationally Recognised Qualifications
Are RPL qualifications nationally recognised? Yes.
Churchill Education is a registered training organisation, RTO:31430. This means that we are regulated by the Australian Skills Quality Authority (ASQA), the Australian Government regulatory body for the VET sector.
The qualifications that we offer are nationally recognised, and issued under the Australian Qualifications Framework (AQF). Accordingly, they’re exactly the same as those granted by other educational institutions such as TAFE..
Subjects
Subjects
View the core and elective units that this qualification can be comprised of through Recognition of Prior Learning.