Live Chat – High Tech/High Touch

Live Chat gives you the ability to get answers to your questions when it’s not possible to jump on a call during business hours.

This is common for Defence, Police & First Responders and many other high-pressure roles.

That’s why we made the decision that during business hours (Monday to Friday 8.30am-5pm AEST) our website Live Chat is with one of our talented team members, not an AI chatbot.

We subscribe to the high tech/high touch modern business mantra coined by late author and futurist John Naisbitt.

We believe a successful business is an ever evolving business, and this includes embracing technology.

However the focus always remains on asking ourselves, How can we improve our service?

“The more technology-driven and data-driven organisations become, the more their success depends on the people involved.” – Forbes

We know that many other businesses choose AI chatbots to reduce the need for human resources, but we’ve got a saying here at Churchill Education – different for a reason. That reason is you!

Meet Sarah & Tehlia – Our human Live Chatters!

When you connect with us via Live Chat during business hours you will chat with Sarah or Tehlia – our Live Chat experts.

Sarah Riley – Career & Education Advisor

Sarah, one of our talented Career & Education Advisors, has a background in marketing communications, speaks Japanese, loves flowers and her dream car is a De Tomaso Pantera!

Tehlia Lloyd – Administration & Client Support Officer

Tehlia, one of our amazing Administration & Client Support Officers, recently married the love of her life – Shaun, takes her tea white with one, loves cooking for others, and going to the movies… on her own!

You Are Unique

Just like Sarah and Tehlia, we know that your career history and situation is unique, and that you need answers that are tailored to your individual needs.

One of our core business values is ‘Authenticity’ which is another reason why it is important to us that there is a real person replying to you.

Our most asked questions on LiveChat are:

  • What is RPL?
  • What’s the cost?
  • What qualifications can I get RPL for?
  • What does the RPL process involve?
  • How long does it take?

You’ll find some quick universal answers on our FAQs page, but if you’d like to chat to Sarah or Tehlia live about your specific scenario now, they are standing by!

What if I have questions after hours?

If you have a question after business hours, you can still contact us via Live Chat and leave us a message with your specific questions. We will then get back to you with answers the next day.

Churchill Education Live Chat feedback:

Here is some of the recent feedback we have received after our online chats:

  • “Excellent service and very knowledgeable.”
  • “Welcoming and proactive.”
  • “Appreciate your kind help.”

Live Chat Research shows that:

  • 95% of customers value thorough, high quality support more than speed.
  • 52% of consumers are more likely to remain loyal to a company that offers live chat support.
  • 38% of consumers are more likely to buy from a company if they offer live chat support.

However, they also showed that:

  • 56% of consumers cannot recall an exceptional live chat experience.
  • 84% of consumers have given up on a live chat due to frustrations at slow response or poor replies.
  • And one third of customers experience frustration with scripted, impersonal responses.

We know that as social and technological trends change, so too does our business and the way we communicate to our most important people – you!

If you can’t pick up the phone, head to our website and talk to us on Live Chat, where you will receive the same great 5 star service that we’re known for.

EOFY Bonus!

When you enrol and pay for qualifications during June, you will also receive the Churchill EOFY Bonus (valued at $700)!

Turn your career experience into qualifications with Recognition of Prior Learning.  Apply for a free assessment today!

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