Key benefits of our Investigations courses
1. They are comprehensive
The focus of these courses is on how to plan, initiate, conduct and finalise an investigation, taking participants through from the very first indication there may be a regulatory issue at play to finalising an investigation.
2. They can be tailored to meet your needs
You can choose the depth of focus to suit your course participants – want a broader course on investigations? Or are you wanting to dig deep in a couple of key areas? Choose the generalist or specialist path at a Certificate IV level.
3. We make the content relevant to the participants
Scenarios that underpin the assessment process are written to reflect the actual role and duties of your investigators. We spend several weeks writing materials, and working with you to determine the key challenges facing current investigators in your sector.
4. We structure the learning to be realistic and applicable
We allow scenarios to unfold progressively through the duration of the course, in the same way that a real investigation would unfold – building on each aspect of the investigation so that it becomes a reference guide for when your investigators are back on the job.
5. We use techniques such as role play to bring the learning to life
We role play – and not the kind of role play that makes everyone roll their eyes and nudge their colleague to go easy on them. We bring in external role players so that there is a complete sense of how real this scenario is – and then our facilitators move their way through checking on the interviews and investigation as it unfolds before them.
6. You will be trained by highly skilled and experienced investigators
You will benefit from the unique skill set of our facilitators who will work together behind the scenes to ensure that this course addresses contemporary issues – particularly considering the risk management of an investigation in a digital age, where every part of what you are doing can be filmed or recorded.
7. We facilitate peer to peer learning too
By bringing the participants together in a class environment, we leverage their experience, too. This enables participants to build connections with each other and create investigative partnerships and teams. That’s the sort of connection that improves communication and cannot be achieved sitting alone in front of a computer in an online course.
8. We allow for flexibility in course delivery
You will have the option of bringing participants together for a week face to face, sending them back into the field to apply their learning, before bringing them back together for another week several weeks later (at a timetable that suits operational needs). This allows for the transference of classroom learning into real world application.
9. We advocate for RPL where possible
We ensure that your team are not being forced to sit in a classroom to be taught what they already know and successfully apply every day. Instead, using a simple RPL process, we identify, recognise and reward their strengths, and then focus on teaching to their skills and knowledge that need to be built up further.
10. We understand what you’re looking for and provide it
You want the learning and you also want to be able to demonstrate that your organisation has highly skilled and accredited investigators on the team. You deserve a return on the investment of your training dollar. Over the years, time and time again, we have been told by clients of other providers who signed their investigators into online or generic investigations courses that at the end of the course, all they had was a large bill and no graduations. We do things differently for a reason – face to face learning, truly unique course assessments and facilitators who are at the top of their investigative game – we bring these together and the results show for themselves when 100% of our students have graduated from our investigation courses.
We have always customised our courses. We do this by an undertaking an extensive consultation process that includes:
- Researching relevant industry trends and standards, including:
- Examining recent successful and unsuccessful prosecutions;
- Considering prevalent complaints and issues relating to professional standards;
- Assessing your current investigative objectives;
- Reviewing industry reports;
- Researching legislation and recent legislative developments;
- Reviewing comments on current practice from the outcomes of complaints and disciplinary proceedings; and
- Getting clear insight into your desired course outcomes.
- Obtaining departmental policies, procedures, and standards prior to writing course materials and assessments so that the course content is correct, relevant and realistic.
- Reviewing legislation that applied to the duties of investigators so that course content is correct, relevant and realistic.
- Engaging in a consultation process with senior investigators after course materials and assessments are written but prior to delivery to ensure that the assessments are realistic and do not contain flaws that would undermine the integrity of the participants’ learning.
To achieve this, we ask our clients to identify a subject matter expert from your team to access all policies, procedures, standards and legislation required to assist Churchill Education with unpacking and customising each course. We also often see real case files from your investigators to help us identify strengths and weaknesses in practice. We are happy to sign a confidentiality agreement relating to these files.